Thank you for visiting our Job Board. Please review our open positions and apply to the position that best matches your qualifications.

Looking to have a rewarding career with Spring Dell Center, Inc.? Please fill out the application in its entirety. Failure to completely fill out the application by submitting answers in the fields such as "see resume" or entering random characters will cause a delay in your application process. If something does not pertain to you please enter: N/A, None, or Does Not Apply. A resume is not required but will be accepted as an attachment as all fields of the application must be completed in order to process your information in a timely matter. Failure to answer honestly and follow directions will cause a rejection of application.

A non-certified copy of your driving record is REQUIRED as a condition of employment and will be reviewed to be seriously considered for any position at Spring Dell Center, Inc. (NOT REQUIRED FOR RETAIL CLERK APPLICATIONS). Driving records older than six (6) months from the date of your application will NOT be accepted. Here is the link where you can obtain your MD non-certified driving record (the cost is $9.00):

https://securetransactions.mva.maryland.gov/emvastore/(S(em2fw44ppwwmb5x4bjcdod3z))/MainMenu.aspx

If you must submit it at a later time you can create a word document and include your name, position applying for, and how and when you will expect to turn in your driving record in the word document. Save the word document as: First Name_Last Name_Driving_Record_Delay. Then upload the document to your application under the driving record question. In addition to submitting your application, please email Human Resources ([email protected]) as soon as possible if there will be any delay in obtaining your driving record so that we may keep the status of your application active.

NOTE TO OUT OF STATE APPLICANTS:

If you live out of state or currently hold an out of state license, please order a copy of your driving record from the state you currently hold your driver's license with. The cost of the complete non-certified driving record in other states may vary. Please refer to the state DMV you hold your license with for cost information.

Once you obtain a copy, please refer to the steps above regarding submitting your driving record. Thank you for your interest in employment with Spring Dell Center, Inc. Your timely response is appreciated in processing your application.

Information Technology Support Specialist

La Plata, MD

Full Time

Experienced

Spring Dell Center, Inc. is an equal opportunity employer promoting a drug-free, smoke-free workplace that does not honor medical marijuana.

Information Technology Support Specialist

NOT A REMOTE POSITION

Annual Salary: $46,259.20

Status: Full-Time

Shift: Monday - Friday

Location: La Plata, MD

Requirements of Position:

Demonstrate the ability to identify, troubleshoot & resolve problems, make timely decisions
Demonstrate sound time management and dependability
Ability to perform multiple tasks at once and to work independently
Adapt to change; ability to be flexible with duties and hours
Ability to convey a professional attitude that promotes leadership, teamwork, and promotes a healthy work environment

Duties of Position:

Monitor, troubleshoot, and escalate problems accordingly to appropriate resources for all of Spring Dell Centers’ various on-premises and cloud-based systems, as well as third-party applications and services
Evaluate and perform all maintenance of hardware, software, and networks for optimal performance and security at all Agency sites’
Learning and understanding Spring Dell Center’s operations and systems across all departments to ensure positive workflow
Effective Documentation of IT processes and procedures
Receiving and deploying ordered endpoint items (laptops, RAM, monitors, speakers, webcams, AC adapters, WiFi adapters, etc.) and inventory
Collaborate troubleshooting of all sites’ internet & cable TV services and communication with those vendors
Assist in the maintenance and administration of Spring Dells PBX phone database system and communication with the vendors
Responsible for monitoring, maintaining, and troubleshooting Spring Dell’s IT hardware
Administration of Microsoft 365 Applications and Admin portal
Configure hardware and software to work on Spring Dell Centers Networks
Responsible for maintaining Spring Dell Centers hardware and software technology to align with industry standards
Communicate effectively with Spring Dell Staff on issues that may cause interruptions to work processes
Collaborate with Staff on computer and technology projects such as technical designing of documents and setting up of office spaces for meetings and webinars
Instruct new hire orientation training modules for IT training

Business Responsibilities

Ensure quality control; look for ways to improve and promote quality
Provide portions of a Quarterly report to the Systems Administrator to submit to the Executive Director
Initiate and implement goal planning as part of the SDC strategic planning process
Assure availability to make presentations to the Board of Directors as requested
Attend conferences, workshops, and computer-related training

Policy and Procedures

Comply with Agency Policies and Procedures.
Support the Agency’s Mission, Goals and Values.
Ensure new employees are familiar with the Agency’s Computer Operating Policies

General

Maintain Accountability to the Systems Administrator
Acquire and maintain all required certifications, as needed.
Attend all added meetings, training courses, and in-services as determined by the System Administrator; adjusting schedules outside of normal work hours, as needed. Travel may also be required.
Exhibit active involvement on a minimum of one outside agency committee
Provide instruction for at least one agency mandated training and/or join one or more agency committees.
Participate in agency functions and fundraisers, encouraging involvement from all staff.
Perform duties and responsibilities as required within the scope of the position.

Qualifications:

High School Diploma or GED
An A+ Certification or equivalent experience
Perform physical activities such as: lifting, pushing and pulling
Clean Driving Record with 2 years driving experience
Demonstrate sound time management and dependability
Excellent communication skills (written and verbal)
Proficient in Microsoft Office Applications
Advanced Computer Skills

Benefits and Perks:

Paid Training
Paid Holidays
Health Insurance
403b Retirement Plan
Tuition Reimbursement
Free $10,000 Life Insurance/Accidental Death and Dismemberment
Direct Deposit
Annual Leave
Sick Leave
Military Leave
Jury Duty Leave
Bereavement Leave

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Are you 18 years of age or older?

Have you ever been convicted of a felony?*

If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:

Do you have a High School Diploma or GED?*

Are you able to lift at least 50lbs?*

Are you able to perform physical activities such as: lifting, pushing and pulling?*

Do you currently have any commitments that would conflict with initial training and orientation that will occur during normal daytime business hours (Mon-Fri 8am-4pm)?*

Have you worked in the Information Systems Computer Processing field before? (note: minimum requirement for this position - be specific in your job history below and include employer name and dates of employment).*

Are you able to troubleshoot and repair computer hardware and software problems? (note: minimum requirement for this position - be specific in your job history below).*

Do you have advanced computer skills? (note: minimum requirement for this position - be specific in your job history below).*

Have you ever installed computer software and hardware before (note: minimum requirement for this position - be specific in your job history below)?*

Have you ever created or maintained a Website before ? (note: minimum requirement for this position - be specific in your job history below).*

Do you have networking experience? (note: highly desirable for this position - be specific in your job history below).*

Have you ever developed a training curriculum and training schedule for Microsoft Applications (i.e. Word, Powerpoint)? (Describe your experience in a written paragraph).*

Do you have experience in working with PBX phone systems?*

Do you have a valid full US Driver's License with (2 or less) points on your driving record?*

Minimum 2 years of driving experience?*

Please upload your driving record:

A complete non-certified copy of your driving record is REQUIRED as a condition of employment and will be reviewed to be seriously considered for any position at Spring Dell Center, Inc. (NOT REQUIRED FOR RETAIL CLERK APPLICATIONS).

Here is the link you can copy and paste, where you can obtain your MD non-certified driving record (the cost is $15.00):

https://mva.maryland.gov/drivers/Pages/driving-record-information.aspx

We are unable to accept driving records older than thirty (30) days from the date you apply. If you must submit it at a later time you can create a word document and include your name, position applying for, and how and when you will expect to turn in your driving record in the word document. Save the word document as: First Name_Last Name_Driving_Record_Delay. Then upload the document to your application under the driving record question. In addition to submitting your application, please email Human Resources ([email protected]) as soon as possible if there will be any delay in obtaining your driving record so that we may keep the status of your application active.

NOTE TO OUT OF STATE APPLICANTS:

If you live out of state or currently hold an out of state license, please order a copy of your driving record from the state you currently hold your driver's license with. The cost of the complete non-certified driving record in other states may vary. Please refer to the state DMV you hold your license with for cost information.

Once you obtain a copy, please refer to the steps above regarding submitting your driving record.

I understand that Spring Dell Center, Inc. is an equal opportunity employer promoting a drug-free, smoke-free workplace that does not honor medical marijuana.*

JOB NUMBER 1 - In the text boxes below answer ALL of the following questions. Putting "see resume" is NOT ACCEPTABLE. Failure to answer as much information as possible will delay the processing in your application.

Job Number 1 Employer's Name?*

Job Number 1 Address?*

Job Number 1 Phone Number?*

Job Number 1 Dates of Employment (from and to)?*

Job Number 1 Supervisors Name?*

What was your title at Job Number 1?*

Why did you leave Job Number 1?*

Job Number 1 Duties?*

Job Number 1 Salary History?*

JOB NUMBER 2 - In the text boxes below answer ALL of the following questions. Putting "see resume" is NOT ACCEPTABLE. Failure to answer as much information as possible will delay the processing in your application.

Job Number 2 Employer's Name?

Job Number 2 Phone Number?

Job Number 2 Address?

Job Number 2 Dates of Employment (from and to)?

Job Number 2 Supervisors Name?

What was your title at Job Number 2?

Why did you leave Job Number 2?

Job Number 2 Duties?

Job Number 2 Salary History?

JOB NUMBER 3 - In the text boxes below answer ALL of the following questions. Putting "see resume" is NOT ACCEPTABLE. Failure to answer as much information as possible will delay the processing in your application.

Job Number 3 Employer's Name?

Job Number 3 Address?

Job Number 3 Phone Number?

Job Number 3 Dates of Employment (from and to)?

Job Number 3 Supervisors Name?

What was your title at Job Number 3?

Why did you leave Job Number 3?

Job Number 3 Duties?

Job Number 3 Salary History?

EDUCATION/TRAINING HISTORY - In the text box below list the High School, colleges, military, trade, business or other schools you attended and give:
- The name of the school or institution:
- If you graduated from that institution or not:
- The date you graduated from the institution:
- The degree/certificate that you received from the institution:*

SPECIALIZED SKILLS AND KNOWLEDGE
Describe any specialized training you have received and list any skills or knowledge that is relevant to the position for which you are applying.

Other interests:

REFERENCES
List three, non-related, character references that can be reached during business hours (Monday - Friday, 8 a.m. to 4 p.m.). Please complete this section in its entirety; applications cannot be processed without it. Please be sure to inform your references on the employment you are seeking with Spring Dell Center so they can expect our call/email.

For EACH of the three (3) references you submit we will need you to provide the following information:

First and Last Name
Telephone Number

Reference 1:*

Reference 2:*

Reference 3:*

NOTICE TO APPLICANTS: The federal government requires that an employer maintain records on the race, sex and ethnic group of its applicants. Uniform Guidelines on Employee Selection Procedures, 29 C.F.R. 1607 et seq., 41 C.F.R. 60-3.1 el seq. (1978). In order to comply with these requirements, Spring Dell center, Inc. requests that you supply the information sought below. The information is for record keeping purposes only. This questionnaire will be detached and dept separately from your application, and will not be used in consideration of your application for employment. Failure to provide this information will not jeopardize your opportunity for employment.

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READ CAREFULLY BEFORE SENDING THIS APPLICATION ===========================================
I certify that answers given herein are true and complete to the best of my knowledge. I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at an employment decision. In the event of employment, I understand that false or misleading information given in my application or interview(s) may result in discharge. I understand, also, that I am required to abide by all policies and procedures of the employer. UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT OR TAKE A LIE DETECTOR OR SIMILAR TEST. ANY EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.00 This application for employment shall be considered active for a period of time not to exceed 1 year. Any applicant wishing to be considered for employment beyond that time should inquire as to whether or not applications are being accepted at that time. Employment at Spring Dell Center, Inc. is at will. This means that Spring Dell Center, Inc. may terminate employment at any time, with or without notice and with or without cause. Select the drop down below to authorize or deny the release of any relevant information concerning your past employment to Spring Dell Center, Inc.*

Please type your full legal name below to confirm the answer above concerning your past employment to Spring Dell Center, Inc. Typing your full legal name below will be accepted as electronic signature.*

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